Last Updated: April 17, 2025
Welcome to www.dreamscapesohio.com (the “Website”), operated by Dreamscapes Ohio (“we,” “us,” or “our”). These Terms of Use (“Terms”) govern your access to and use of our Website, services, and any data you provide or that we collect through our Website or services, including interactions managed via our customer relationship management (CRM) platform powered by HighLevel. By accessing or using our Website or services, you agree to be bound by these Terms. If you do not agree, please do not use our Website or services.
These Terms incorporate our Privacy Policy for SMS communications with additional details on data usage and user rights.
1. Scope of Services
Dreamscapes Ohio provides landscaping services, consultations, and related offerings. Our Website allows you to request quotes, schedule appointments, sign up for newsletters, and engage with us via forms, email, phone, or SMS. We use HighLevel CRM to manage customer interactions, communications, and data.
2. Data Usage
We collect, process, and store your personal information to provide and improve our services. This section outlines how we handle your data in compliance with applicable laws and HighLevel CRM standards.
a. Types of Data Collected
We collect:
- Personal Information: Name, email address, phone number, mailing address, payment details, and other information you provide via forms, communications, or service requests.
- Usage Data: IP address, browser type, device identifiers, pages visited, and interactions with our Website or CRM (e.g., email opens, SMS responses).
- Third-Party Data: Information from marketing partners, payment processors, or publicly available sources, where permitted by law.
For full details, see our Privacy Policy.
b. Purposes of Data Usage
We use your data to:
- Deliver services (e.g., process quotes, schedule appointments, fulfill landscaping projects).
- Communicate with you via email, phone, or SMS (with your consent, where required).
- Send marketing materials, such as newsletters or promotional offers, through HighLevel CRM.
- Analyze Website and CRM performance to improve user experience.
- Comply with legal obligations, such as tax reporting or responding to lawful requests.
- Protect against fraud, unauthorized access, or security breaches.
c. Consent for Data Processing
By providing your information through our Website or services, you consent to its use as described in these Terms and our Privacy Policy. For SMS communications, you must provide explicit consent via a double opt-in process, as outlined in our [SMS Terms](insert link). You may withdraw consent at any time by contacting us or following opt-out instructions (e.g., replying “STOP” to SMS).
d. Data Sharing
We may share your data with:
- Service Providers: Third parties, including HighLevel CRM, payment processors (e.g., Stripe, PayPal), and analytics tools (e.g., Google Analytics), to support our operations. These providers are bound by agreements to protect your data.
- Marketing Partners: With your consent, we may share limited data for targeted advertising.
- Legal Authorities: To comply with legal obligations or protect our rights.
- Business Transfers: In the event of a sale or merger, subject to confidentiality agreements.
We do not sell your personal information.
e. Data Security
We implement industry-standard measures, including encryption, access controls, and regular audits, to protect your data. HighLevel CRM uses secure protocols to manage customer information. However, no system is entirely secure, and you use our services at your own risk.
f. Data Retention
We retain your data only as long as necessary for the purposes outlined in these Terms, typically:
- Customer data: For the duration of our business relationship and up to 7 years for legal compliance.
- Marketing data: Until you opt out or request deletion.
- Usage data: Up to 24 months, unless anonymized.
We securely delete or anonymize data when no longer needed, per applicable laws.
g. International Data Transfers
If you are outside the United States, your data may be transferred to and processed in the United States, where our servers and HighLevel CRM are hosted. We use safeguards, such as Standard Contractual Clauses (SCCs) for GDPR compliance, to protect your data during transfers.
3. User Responsibilities
When using our Website or services, you agree to:
- Provide accurate and complete information.
- Not misuse our Website or CRM (e.g., by sending spam, hacking, or violating laws).
- Comply with all applicable laws, including data protection and communications regulations.
- Notify us if you suspect unauthorized use of your data.
4. Your Data Rights
Depending on your location, you may have rights under laws like GDPR or CCPA, including:
- Access: View the data we hold about you.
- Correction: Request updates to inaccurate data.
- Deletion: Request removal of your data, subject to legal retention requirements.
- Restriction: Limit how we process your data.
- Portability: Receive your data in a structured format.
- Objection: Object to certain processing, such as marketing.
- Withdraw Consent: Stop data processing where consent is the basis.
To exercise these rights, contact us at [insert contact email, e.g., support@dreamscapesohio.com]. We will respond within legal timeframes (e.g., 30 days for GDPR/CCPA). See our [Privacy Policy](insert link) for details.
5. SMS Communications
If you opt in to SMS communications, you agree to our practices, which include:
- Explicit consent via opt-in.
- Clear disclosures about message frequency, purpose, and costs.
- Immediate honoring of opt-out requests (e.g., replying “STOP”).
- Compliance with TCPA, CTIA, and A2P 10DLC regulations.
HighLevel CRM manages SMS campaigns, ensuring secure and compliant delivery.
6. Cookies and Tracking
We use cookies and similar technologies to enhance your Website experience and track interactions for analytics and marketing. You can manage preferences via our cookie consent tool or browser settings. See our [Privacy Policy](insert link) for details.
7. Intellectual Property
All content on our Website (e.g., text, images, logos) is owned by or licensed to Dreamscapes Ohio. You may not reproduce, distribute, or modify this content without our written permission, except for personal, non-commercial use.
8. Prohibited Conduct
You may not:
- Use our Website or services for illegal purposes.
- Attempt to access or disrupt our systems, including HighLevel CRM.
- Collect or store others’ personal information without consent.
- Violate these Terms or applicable laws.
We reserve the right to suspend or terminate your access for violations.
9. Third-Party Links and Services
Our Website may link to third-party sites or services (e.g., payment processors, social media). We are not responsible for their content or practices. Review their terms and privacy policies before use.
10. Limitation of Liability
To the fullest extent permitted by law, Dreamscapes Ohio and its affiliates, including HighLevel CRM, are not liable for any indirect, incidental, or consequential damages arising from your use of our Website or services, including data breaches or service interruptions. Our liability is limited to the amount you paid us, if any.
11. Indemnification
You agree to indemnify and hold harmless Dreamscapes Ohio, its affiliates, and service providers (including HighLevel) from any claims, damages, or losses arising from your violation of these Terms or misuse of our Website or services.
12. Changes to These Terms
We may update these Terms to reflect changes in our practices or legal requirements. We will notify you by posting the updated Terms on our Website and updating the “Last Updated” date. Significant changes may be communicated via email or SMS, as required. Continued use of our Website or services constitutes acceptance of the updated Terms.
13. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Ohio, USA, without regard to conflict of law principles. Any disputes arising from these Terms will be resolved in the state or federal courts located in Franklin County, Ohio. You agree to submit to the jurisdiction of these courts.
14. Contact Us
For questions, concerns, or requests regarding these Terms or our data practices, contact:
Dreamscapes Ohio
Phone: 614-753-5970
Address: 110-H Front St, Groveport, OH 43125, United States
15. Complaints
If you have concerns about our data practices, kindly contact us first.