Privacy Policy

Last Updated: April 17, 2025
At Dreamscapes Ohio (“we,” “us,” or “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, www.dreamscapesohio.com (the “Website”), or interact with our landscaping services, including communications managed through our customer relationship management (CRM) platform powered by HighLevel. This policy complies with applicable data protection laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and the Telephone Consumer Protection Act (TCPA).
By using our Website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Website or services.

1. Information We Collect
We collect information to provide and improve our services. The types of information we collect include:
a. Information You Provide
  • Personal Information: When you submit forms, request quotes, schedule consultations, sign up for newsletters, or contact us, we may collect:
    • Name
    • Email address
    • Phone number
    • Mailing address
    • Payment information (processed securely via payment providers)
    • Other details you voluntarily provide (e.g., project preferences or feedback).
  • Communications: Information you share through email, phone, text messages, or our CRM platform (e.g., inquiries, support requests).
b. Automatically Collected Information
  • Website Usage Data: When you visit our Website, we may collect:
    • IP address
    • Browser type and version
    • Operating system
    • Pages visited, time spent, and referral URLs
    • Device identifiers
    • Data from cookies and similar technologies (see Section 6).
  • CRM Interactions: Through HighLevel CRM, we track interactions such as:
    • Email opens and clicks
    • Text message responses
    • Appointment scheduling and history
    • Engagement with marketing campaigns.
c. Information from Other Sources
  • We may collect information from external sources, such as:
    • Payment providers for transaction processing.
    • Analytics tools (e.g., Google Analytics) for Website performance data.
    • Publicly available sources, where permitted by law.

2. How We Use Your Information
We use your information to provide, manage, and enhance our services, including:
  • Service Delivery:
    • Process requests for landscaping services, quotes, or consultations.
    • Schedule and manage appointments via HighLevel CRM.
    • Process payments securely through payment providers.
  • Communications:
    • Respond to inquiries and provide customer support.
    • Send service-related updates (e.g., appointment confirmations).
    • Deliver promotional messages, such as newsletters or offers, with your consent (e.g., via email or SMS).
  • Improvement and Analytics:
    • Analyze Website and CRM interactions to enhance user experience and service quality.
    • Monitor performance of marketing campaigns.
  • Legal and Security Purposes:
    • Comply with legal obligations, such as tax reporting or responding to lawful requests.
    • Protect against fraud, unauthorized access, or security breaches.
    • Enforce our [Terms of Use](insert link to Terms of Use).

3. How We Disclose Your Information
We do not disclose your personal information for marketing or promotional purposes, except as described below to support our services. Disclosures are limited to:
  • Service Providers: We engage trusted subcontractors, such as HighLevel CRM, payment providers (e.g., Stripe, PayPal), and analytics tools (e.g., Google Analytics), to perform functions like data hosting, transaction processing, or customer support. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
  • Legal Compliance: We may disclose information to comply with legal obligations, such as responding to subpoenas, court orders, or government requests, or to protect our rights and safety.
  • Business Transfers: In the event of a business sale or merger, your information may be transferred to the acquiring entity, subject to confidentiality obligations.
SMS-Specific Disclaimer: No mobile information will be disclosed to any parties for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be disclosed to any parties, except for aggregators and providers of the Text Message services (e.g., HighLevel CRM and its SMS delivery partners).
General Disclaimer: All the above disclosure categories exclude text messaging originator opt-in data and consent; this information will not be disclosed to any parties, excluding aggregators and providers of the Text Message services.

4. SMS Communications
If you opt in to receive SMS messages, we will collect and use your phone number and related data as described in our [SMS Terms](insert link to SMS Terms). Key points include:
  • Consent: We require explicit consent via an opt-in process (e.g., submitting a form).
  • Usage: SMS is used for service updates (e.g., appointment reminders) and promotional messages (e.g., offers), with your consent.
  • Non-Disclosure: Text messaging originator opt-in data and consent will not be disclosed to any parties, except for aggregators and providers of the Text Message services.
  • Opt-Out: Reply “STOP” to any SMS to unsubscribe, and we will promptly honor your request.
No mobile information will be disclosed for marketing or promotional purposes.

5. Your Rights and Choices
Depending on your location and applicable laws (e.g., GDPR, CCPA), you may have the following rights regarding your personal information:
  • Access: Request a copy of your information.
  • Correction: Request updates to inaccurate or incomplete data.
  • Deletion: Request removal of your information, subject to legal retention requirements.
  • Restriction: Request limits on how we process your information.
  • Data Portability: Request your data in a structured, transferable format.
  • Objection: Object to certain processing, such as marketing communications.
  • Withdraw Consent: Revoke consent for data processing (e.g., unsubscribe from SMS or email).
To exercise these rights, contact us by phone or mail. We will respond within legal timeframes (e.g., 30 days for GDPR/CCPA requests).
Opting Out
  • Emails: Click “unsubscribe” in any marketing email.
  • SMS: Reply “STOP” to any text message.
  • Cookies: Manage preferences via our cookie consent tool or browser settings (see Section 6).
California Residents (CCPA)
California residents have the right to:
  • Know what information we collect and use.
  • Request deletion of your information.
  • Non-discrimination for exercising your rights.
Contact us by mail or phone. We do not disclose personal information for monetary or other valuable consideration.

6. Cookies and Tracking Technologies
We use cookies and similar technologies (e.g., pixels, web beacons) to improve your Website experience, analyze usage, and support marketing campaigns. Cookies may include:
  • Essential Cookies: Required for Website functionality (e.g., session management).
  • Analytics Cookies: Track usage patterns (e.g., Google Analytics).
  • Marketing Cookies: Support personalized communications, with your consent.
Upon visiting our Website, a cookie consent banner allows you to manage preferences. You can also adjust browser settings to disable cookies, though this may affect Website functionality. See our Terms of Use for more details.

7. Data Security
We implement industry-standard security measures, including:
  • Encryption of sensitive data (e.g., payment information) during transmission and storage.
  • Access controls to restrict who can view your information.
  • Regular security audits of our Website and HighLevel CRM platform.
While we strive to protect your information, no system is completely secure. If you suspect unauthorized access, contact us immediately at support@dreamscapesohio.com (mailto:support@dreamscapesohio.com).

8. Data Retention
We retain your information only as long as necessary for the purposes described, including:
  • Customer data: For the duration of our business relationship and up to 7 years for legal compliance (e.g., tax records).
  • Marketing data: Until you opt out or request deletion.
  • Website analytics: Up to 24 months, unless anonymized.
We securely delete or anonymize data when no longer needed, per applicable laws.

9. International Data Transfers
If you are outside the United States, your information may be transferred to and processed in the United States, where our servers and HighLevel CRM are hosted. We use safeguards, such as Standard Contractual Clauses (SCCs) for GDPR compliance, to protect your data during transfers. By using our Website or services, you consent to such transfers.

10. Children’s Privacy
Our Website and services are not intended for individuals under 16. We do not knowingly collect information from children. If we learn we have collected such information, we will delete it promptly. Contact us if you believe we have inadvertently collected data from a child.

11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you by posting the updated policy on our Website and updating the “Last Updated” date. For significant changes, we may email you or request renewed consent, as required by law. Continued use of our Website or services constitutes acceptance of the updated policy.

12. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or our data practices, contact:

Dreamscapes Ohio
Phone:614-753-5970
Address: 110-H Front St. Groveport, OH 43125
 
13. Complaints
If you have any complaints about our privacy policy, kindly contact us first.
 

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